The 5-Star Christmas Light Service Guarantee
If a bulb burns out, a wire works loose or anything technical goes wrong, we send a technician out by the next business day to fix it. It is that simple.
What it covers
Your 5-Star Guarantee covers
Burned-out bulbs
Replaced by the next business day
Any burned-out bulb is replaced by the next business day, so you have one less thing to think about this season.
Loose wires
Found and fixed
We sniff out and fix loose wires to keep your display safe and sparkling, like Christmas elves on a mission.
Anything technical
A tech at your door
Any technical issue with your lights gets a tech out before the end of the next business day, so the display stays right all season.
If something goes out
Three steps back to glowing
1Step 1
Tell us
Call, text or email us with what you are seeing.
2Step 2
Send a photo after dark
A quick picture at night helps your tech find the problem faster.
3Step 3
We fix it
Your tech comes out by the next business day, at no cost to you.
I finally got my “Pinterest” dream Christmas lights setup. The team was professional and whats more the communication was awesome, thanks Glow Forward
FAQ
About the guarantee
What is your Christmas Light Service Guarantee?
If anything goes wrong with lights we installed, we respond by the next business day. That covers malfunctioning lights of any kind, so your display stays bright all season.
What does it cover?
Electrical issues, burned-out bulbs and general malfunctions. If something is not working, call us and we will take care of it.
Is there an extra cost for repairs?
No. Next-business-day repairs for anything the guarantee covers are included.
How do I request a repair?
Call, text or email us with the details. We may ask for a photo taken after dark so your tech can diagnose it quickly, and we schedule the visit for the next business day.
Will you install lights we already own?
We install our own professional-grade lights. You never buy them: they come with the service, which is how we can maintain them, match every bulb and stand behind this guarantee.
When should I schedule my installation?
September or October gets you the install date you want. Most people want their lights on before Thanksgiving weekend.
Free design and quote
Want to see it on your house?
Tell us where
Your name, how to reach you, and roughly what you would like lit.
We look at your home
Usually from street and aerial photos, so there is nothing to schedule to get started.
You get a design and a quote
A custom design with a few options and a line-item quote. Change anything you like.
No pressure and no multi-year contract. If it is not right for you, that is fine too.
Get your free quote
Elfy, our assistant, asks a few quick questions in the chat. A person prepares your custom design and quote.
Get my free quote